Reference

What Our Legal Framework Covers for You

Our legal terms set out how your account works, what rights you hold, and how we manage data, disputes and access — all subject to local law and availability in eligible regions of Pakistan.

Account TermsPrivacy & DataJazzCash / Easypaisa / Raast UseDispute ProcessJurisdiction Notice
l666 What Our Legal Framework Covers for You
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account policy questions, data requests or disputes linked to a JazzCash, Easypaisa or Raast transaction, our support team handles each case through the channels below. Raise a dispute or data query through live chat or email and our team will confirm receipt and log a reference number for your case.

Team online

Live Chat

Open the chat widget from any page on l666. Describe your legal query or transaction dispute and request a case reference number to track progress.

Email Support

Email our support address from the address linked to your account. Include your account ID and, if relevant, the JazzCash or Easypaisa transaction reference.

Account Help Centre

The Help Centre covers account closure, data deletion requests and policy FAQs. Navigate to it from your account dashboard under the settings menu.

ACCOUNT PROTECTION DETAILS

How We Handle Data, Security and Account Rights

Your account data and transaction history are protected under the access controls detailed below. We keep this consistent across all account types, whether you deposit through Raast or via a bank transfer.

Data Retention We retain account data and transaction records for the period required under applicable law. You may request a summary of what we hold by contacting support with your account ID.
Cookie Policy We use session and analytics cookies to keep your account logged in and to understand page performance. You can manage cookie preferences through your browser settings at any time.
Account Security Login uses OTP verification sent to your registered mobile number. If your number changes, update it in account settings before your next JazzCash or Easypaisa deposit to avoid a verification hold.
Right to Request Changes You can request correction or deletion of personal data by raising a ticket through live chat or email. We respond within the timeframe required under applicable data rules.

Common Legal Questions About Your Account

These are the policy and rights questions we get most often. If your question is not here, raise it through live chat or email and we will log it with a case reference.

Access depends on local law and the region you are in. We recommend checking whether access is permitted where you are before registering or making a deposit.

We collect the information you provide at registration — name, mobile number and payment details such as your JazzCash or Easypaisa number — used to verify and operate your account.

Yes. Submit a deletion request through live chat or email using the address tied to your account. We process requests within the timeframe required by applicable law.

Keep the transaction reference from your wallet app and contact support via live chat. We match the reference to your account and resolve the discrepancy before releasing funds.

Updated terms are posted on this page with a date marker. If you continue to use your account after the change date, that counts as acceptance of the revised terms.

Request account closure through the Help Centre in your account settings or via email. Data is retained for the legally required period after closure, then deleted per our retention policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.